Your Privacy Matters at aq22
This Privacy Policy explains exactly what personal information aq22 collects, why we collect it, how it is used and stored, and the rights you hold over your own data as a player on aq22.io.
Contents
- 1. Introduction
- 2. Data We Collect
- 3. How We Collect Data
- 4. How We Use Your Data
- 5. Sharing Your Data
- 6. Cookies & Tracking
- 7. Data Retention
- 8. Security Measures
- 9. Your Rights
- 10. Children's Privacy
- 11. International Transfers
- 12. Changes to This Policy
- 13. Contact Us
This document constitutes the formal Privacy Policy of aq22 ("aq22", "we", "us", "our") and governs all personal data processed in connection with your use of the aq22.io platform. Please read it carefully before creating an account or using any services offered on the Platform. By continuing to use aq22.io, you acknowledge that you have read and understood this Privacy Policy.
1. Introduction
aq22 is an online sports betting and casino platform operated for players across Bangladesh. As part of delivering our services — including sports wagering, live casino games, slot machines and other gaming products — aq22 necessarily collects and processes certain categories of personal information about registered players and visitors to the Platform.
We take your privacy seriously. This Privacy Policy describes in plain terms what data we collect, the lawful basis on which we process it, how long we keep it, who we share it with, and the rights you hold as a data subject. Our goal is to be fully transparent so that you can make informed decisions about your personal information at every stage of your relationship with aq22.
This Privacy Policy applies to all data collected through the aq22.io website, any associated mobile-optimised pages, and any correspondence you have with our support team. It does not apply to third-party websites or services linked from the Platform — those are governed by their own privacy notices.
By registering an account on aq22 or by otherwise using the Platform, you confirm that you have read this Privacy Policy and consent to the collection and processing of your personal data as described herein. If you do not agree, you must cease using the Platform and may request account closure by contacting our support team.
2. Data We Collect
aq22 collects personal data in the following categories. Not all categories apply to every user — the data we hold about you depends on how you have interacted with the Platform.
2.1 Identity and Registration Data
- Full legal name
- Date of birth (used for age verification — players must be 21 or older)
- Username chosen at registration
- National identification number or passport number (where required for KYC)
- Photograph or copy of government-issued identity document
2.2 Contact Data
- Email address
- Mobile phone number (including bKash, Nagad or Rocket registered number)
- City and region of residence (e.g., Dhaka, Chittagong, Sylhet, Khulna, Rajshahi)
2.3 Financial and Transaction Data
- bKash, Nagad, Rocket or Upay account numbers used for deposits and withdrawals
- Bank account details for Dutch-Bangla Bank, City Bank, BRAC Bank, Islami Bank or other registered bank transfers
- Transaction history including deposit amounts, withdrawal amounts, dates and reference numbers
- Bonus and promotional credit history
2.4 Gaming and Wagering Data
- Bet history, game session records, wager amounts and outcomes
- Game preferences and favourite categories
- Session duration, time-of-day activity patterns and responsible gaming tool settings
2.5 Technical and Device Data
- IP address and approximate geolocation derived from IP
- Device type, operating system and browser type
- Unique device identifiers
- Log files, access timestamps and referring URLs
2.6 Communications Data
- Contents of support tickets, live chat transcripts and emails sent to aq22
- Records of any promotional communications you have opted in to receive
Note: aq22 does not collect or store full payment card numbers. Where card-based payments are supported, card data is handled exclusively by our PCI-DSS compliant payment processing partners and is never stored on aq22 servers.
3. How We Collect Your Data
3.1 Directly From You
The majority of personal data we hold is provided directly by you when you: register an account; complete identity verification; make a deposit or request a withdrawal; contact our support team; or respond to a promotional offer or survey.
3.2 Automatically Through the Platform
When you access aq22.io, our servers automatically record technical data including your IP address, device information and browsing behaviour on the Platform. This data is collected through server logs and, where applicable, cookies and similar tracking technologies (see Section 6).
3.3 From Third-Party Service Providers
aq22 may receive supplementary information about you from third parties in limited circumstances, including:
- Payment processors (bKash, Nagad, Rocket, Upay and banking partners) — transaction confirmation data
- Identity verification providers — results of document verification checks conducted as part of our KYC process
- Game software providers (Evolution Gaming, Ezugi, Pragmatic Play, NetEnt, Microgaming, Spribe and others) — game session results and technical event data
- Fraud detection services — risk signals used to protect the integrity of the Platform
4. How We Use Your Data
aq22 processes your personal data only for specific, lawful purposes. The table below sets out the primary purposes for which your data is used, along with the legal basis applicable in each case.
| Purpose | Data Used | Legal Basis |
|---|---|---|
| Creating and managing your account | Identity, contact, registration data | Contractual necessity |
| Processing deposits and withdrawals | Financial, transaction data | Contractual necessity |
| Age and identity verification (KYC) | Identity documents, date of birth | Legal obligation / contractual necessity |
| Delivering gaming services and bet settlement | Gaming, wagering, device data | Contractual necessity |
| Fraud prevention and anti-money laundering | Identity, financial, technical data | Legal obligation / legitimate interest |
| Responsible gaming monitoring | Gaming, wagering, session data | Legitimate interest / legal obligation |
| Customer support | Communications, account data | Contractual necessity |
| Sending promotional communications | Contact data, gaming preferences | Consent |
| Platform improvement and analytics | Technical, device, session data | Legitimate interest |
| Legal compliance and dispute resolution | All relevant data categories | Legal obligation |
aq22 does not use your personal data for automated profiling that produces legal or similarly significant effects without human review. Responsible gaming risk indicators are reviewed by our support team before any account-level intervention is applied.
5. Sharing Your Data
aq22 does not sell your personal data to third parties. We share data only where necessary to deliver our services, comply with legal obligations, or protect the integrity of the Platform. The categories of recipients are as follows:
5.1 Payment Service Providers
To process deposits and withdrawals, we share the minimum necessary transaction information with our payment partners, including bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, City Bank, BRAC Bank and Islami Bank. These providers process your financial data under their own privacy terms and in compliance with applicable financial regulations.
5.2 Game Software Providers
To deliver live casino, slots and other gaming content, aq22 shares your user session data with third-party game providers such as Evolution Gaming, Ezugi, Pragmatic Play, NetEnt, Microgaming and Spribe. These providers receive only the technical data necessary to operate the game session and record its outcome.
5.3 Identity Verification and Fraud Prevention
To comply with KYC requirements and prevent fraud, aq22 may share identity document data with third-party verification service providers. These providers are contractually bound to process your data only for verification purposes and to maintain appropriate security standards.
5.4 Legal and Regulatory Disclosures
aq22 may disclose personal data to law enforcement agencies, courts, regulatory bodies or other authorities where required by applicable law, where we receive a valid legal demand, or where disclosure is necessary to protect the rights, property or safety of aq22, its players, or third parties.
5.5 Business Transfers
In the event that aq22 undergoes a merger, acquisition, restructuring or sale of assets, your personal data may be transferred to a successor entity. You will be notified of any such transfer via a notice on the Platform or by email, and your data will continue to be protected in accordance with this Privacy Policy.
Important: aq22 will never share your personal data with third-party advertisers, marketing networks, or data brokers for the purpose of targeting you with advertising from other companies.
6. Cookies & Tracking Technologies
6.1 What Are Cookies?
Cookies are small text files placed on your device when you visit a website. They allow the website to remember your preferences, maintain your session, and gather anonymous usage statistics. aq22 uses cookies and similar technologies including local storage and session tokens.
6.2 Types of Cookies We Use
- Strictly necessary cookies: Essential for the Platform to function. These maintain your login session, remember your account preferences and process transactions. They cannot be disabled without impairing your use of the Platform.
- Functional cookies: Remember your language settings and display preferences to provide a more personalised experience.
- Analytics cookies: Collect anonymous data about how visitors use the Platform, such as which pages are visited most frequently and how long sessions last. This information helps us improve the Platform. These cookies do not identify you personally.
- Security cookies: Used to detect fraudulent login attempts, prevent cross-site request forgery, and maintain the security of your account session.
6.3 Managing Cookies
You may adjust your browser settings to block or delete cookies at any time. Please note that disabling strictly necessary cookies will impair the functionality of the Platform and may prevent you from accessing your account. aq22 does not use third-party advertising or retargeting cookies.
7. Data Retention
aq22 retains your personal data only for as long as it is necessary to fulfil the purposes for which it was collected, or as required by applicable law. The following retention periods apply as a general guide:
| Data Category | Retention Period | Reason |
|---|---|---|
| Account and identity data | Duration of account + 5 years after closure | Legal / AML compliance |
| Transaction records | 7 years from transaction date | Financial record-keeping obligations |
| KYC documents | 5 years after account closure | Regulatory compliance |
| Gaming and bet history | 5 years from session date | Dispute resolution / responsible gaming |
| Support communications | 3 years from last interaction | Dispute resolution |
| Technical / server logs | 90 days | Security monitoring |
| Marketing preferences | Until consent is withdrawn | Consent-based processing |
When data is no longer required, it is securely deleted or anonymised so that it can no longer be associated with you as an individual.
8. Security Measures
aq22 employs a range of technical and organisational security measures to protect your personal data against unauthorised access, loss, alteration or disclosure. These measures include:
- SSL/TLS encryption: All data transmitted between your device and aq22.io is encrypted using industry-standard Transport Layer Security (TLS) protocols.
- Access controls: Access to personal data held on aq22 systems is restricted to authorised personnel on a strict need-to-know basis. All staff with access to player data are subject to confidentiality obligations.
- Password hashing: Account passwords are stored using cryptographic hashing — aq22 staff cannot view your password in plain text.
- Intrusion detection: aq22 employs automated monitoring systems to detect and respond to unusual access patterns and potential security incidents.
- Regular security reviews: The Platform undergoes periodic security assessments to identify and remediate vulnerabilities.
While aq22 takes all reasonable steps to protect your personal data, no system is entirely immune to risk. In the event of a data breach that is likely to result in risk to your rights, aq22 will notify affected players without undue delay and will take prompt remedial action.
9. Your Data Rights
As a player on aq22, you hold the following rights in relation to your personal data. To exercise any of these rights, please contact our support team at [email protected] (plain text — not a clickable link). We will respond to all valid requests within a reasonable timeframe, typically within 30 days.
9.1 Right of Access
You have the right to request a copy of the personal data aq22 holds about you, including the categories of data held, the purposes for which it is processed, and the recipients with whom it has been shared.
9.2 Right to Rectification
If any personal data we hold about you is inaccurate or incomplete, you have the right to request that it be corrected or updated. You can update many account details directly through your account settings page; for more complex corrections, please contact support.
9.3 Right to Erasure
You may request the deletion of your personal data where it is no longer necessary for the purposes for which it was collected, where you withdraw consent (and there is no other lawful basis for processing), or where the data has been processed unlawfully. Please note that aq22 may be required to retain certain data for legal, regulatory or fraud prevention purposes even after you make an erasure request.
9.4 Right to Restrict Processing
You have the right to request that aq22 restricts the processing of your personal data in certain circumstances — for example, where you contest the accuracy of the data, or where you have objected to processing pending verification of whether our legitimate interests override yours.
9.5 Right to Data Portability
Where processing is based on your consent or contractual necessity and is carried out by automated means, you have the right to receive a copy of your personal data in a structured, commonly used and machine-readable format.
9.6 Right to Object
You have the right to object to the processing of your personal data where aq22 relies on legitimate interests as the legal basis. You also have the right to withdraw consent for marketing communications at any time — you can do this by updating your communication preferences in your account settings or by contacting our support team.
10. Children's Privacy
21+ The aq22 Platform is strictly for adults aged 21 years and above. aq22 does not knowingly collect personal data from individuals under the age of 21. If we become aware that we have inadvertently collected data from an underage individual, we will take immediate steps to delete that data and close the associated account.
Parents and guardians who believe that a minor may have created an account on aq22 are urged to contact our support team immediately at [email protected] (plain text — not a clickable link). We take all such reports seriously and will act on them without delay.
11. International Data Transfers
aq22 primarily stores and processes your personal data within secure server infrastructure. In limited circumstances, data may be accessed by or transferred to our service providers located outside Bangladesh — for example, certain game software providers and cloud infrastructure partners operating internationally.
Where personal data is transferred internationally, aq22 takes appropriate contractual and technical measures to ensure that your data receives a standard of protection consistent with this Privacy Policy. aq22 does not transfer personal data to recipients in jurisdictions that do not maintain adequate data protection standards without first implementing appropriate safeguards.
12. Changes to This Privacy Policy
aq22 reserves the right to update or amend this Privacy Policy at any time in response to changes in applicable law, Platform functionality, or our data processing practices. The revised policy will be published on this page with an updated "Last Updated" date at the top of the document.
Where changes are material — meaning they significantly affect your rights or the way we process your personal data — aq22 will notify registered players via email or an in-Platform notification prior to the changes taking effect. Your continued use of the Platform after the revised Privacy Policy is published constitutes your acceptance of the updated terms.
13. Contact Us
If you have any questions, concerns or requests relating to this Privacy Policy or the way aq22 handles your personal data, please contact our support team. We are available 24 hours a day, 7 days a week.
Support email: [email protected] (plain text — not a clickable link)
For responsible gaming support, self-exclusion requests or deposit limit settings, please visit our Responsible Gaming page. For general questions about your account, our FAQ page may have the answer you need.
What You Can Ask Us to Do With Your Data
aq22 respects your right to control your personal information. Here is a plain-English summary of the key rights available to every registered player.
Access Your Data
Request a full copy of the personal data aq22 holds about you at any time. We will provide a clear summary within 30 days of your request.
Correct Inaccurate Data
If any information we hold is wrong or out of date, you can ask us to correct it. Minor updates can be made directly in your account settings.
Request Erasure
Ask us to delete your personal data when it is no longer needed. Note that certain data must be kept for regulatory and legal compliance purposes.
Restrict Processing
Ask aq22 to pause processing your data in specific circumstances — for example, while we verify the accuracy of information you have disputed.
Data Portability
Receive a copy of certain personal data in a structured, machine-readable format so you can transfer it to another service if you choose.
Object to Processing
Object to processing based on legitimate interests, and withdraw your consent to marketing communications at any time through your account settings.
How aq22 Keeps Your Data Safe
A summary of the technical and organisational measures aq22 uses to protect your personal information on the Platform.
SSL / TLS Encryption
All data transmitted between your browser and aq22.io is protected using industry-standard TLS encryption. Your account credentials, financial details and personal information are never sent in plain text.
Password Hashing
Your account password is never stored in readable form. aq22 uses cryptographic hashing so that even internal staff cannot view your password — only you know it.
Strict Access Controls
Access to player data within aq22 systems is restricted on a strict need-to-know basis. All authorised personnel are bound by confidentiality obligations and undergo regular data protection training.
Fraud & Intrusion Detection
Automated monitoring systems scan for unusual login patterns, suspicious transactions and potential intrusion attempts around the clock, protecting both the Platform and individual player accounts.
Regular Security Reviews
The aq22 Platform undergoes periodic security assessments and vulnerability testing to identify and address potential weaknesses before they can be exploited.
Breach Notification
In the unlikely event of a data breach that poses risk to your rights, aq22 will notify affected players without undue delay and take immediate steps to contain and remediate the incident.
Responsible Gaming Reminder: aq22 is committed to player wellbeing. If you feel that gambling is affecting your daily life, please visit our Responsible Gaming page to access self-exclusion tools, deposit limits and time-out features. Support is available 24/7. For adults aged 21 and above only.
Questions About Your Privacy?
Our support team is available around the clock to help you understand your data rights, update your information, or close your account. You can also explore our FAQ for quick answers.