Responsible Gaming at aq22 — Play Smart, Stay in Control
aq22 is committed to providing a safe, fair and enjoyable environment for every player in Bangladesh. We believe gambling should always be a form of entertainment — never a source of financial stress or personal harm.
Gambling Should Always Be Fun
At aq22, responsible gaming is not an afterthought — it is a core part of how we operate. We understand that for the vast majority of our players across Dhaka, Chittagong, Sylhet, Khulna and beyond, betting on cricket, football, casino games and slots is a leisure activity enjoyed in moderation. But we also recognise that for some individuals, gambling can become a problem, and we take that responsibility seriously.
Every registered player on aq22 has access to a suite of responsible gaming tools designed to help you stay in control of your time and spending. These include deposit limits, session time-out features, cooling-off periods and full self-exclusion options. All tools are accessible directly through your account settings and can be activated at any time.
aq22 enforces a strict 21+ age policy across all products. We conduct identity verification as part of our Know Your Customer (KYC) process, and any account found to belong to an individual under the age of 21 is closed immediately, with all funds returned. We also invest in staff training so that our support team can identify and sensitively assist players who may be showing signs of problem gambling behaviour.
If at any point gambling stops being enjoyable — if you find yourself chasing losses, spending more than you planned, or feeling anxious about your betting — we encourage you to use the tools available to you or reach out to our support team. There is no judgement, only help. aq22 is here to support you through whatever you need.
Quick Reminder: Gambling is entertainment. Set a budget before you play and treat any losses as the cost of that entertainment — never bet money you cannot afford to lose.
21+ Rule Strictly Enforced: aq22 is available to adults aged 21 and above only. All accounts are subject to age verification. Underage gambling is illegal and harmful.
Need Help Now? Contact our support team anytime at [email protected] (plain text — not a link). We are available 24 hours a day, 7 days a week.
Tools Designed to Keep You in Control
aq22 gives every player direct access to a range of practical tools that put you firmly in charge of your gambling activity — whenever you need them.
Deposit Limits
Set a maximum daily, weekly or monthly deposit amount on your aq22 account. Once your limit is reached, no further deposits are accepted until the period resets. Limits can be reduced immediately and increased only after a mandatory cooling-off period.
Session Time Limits
Define how long you want to play in a single session. When your time limit is reached, aq22 will display a clear reminder and, if you choose, automatically log you out. Session limits help prevent extended play driven by habit rather than enjoyment.
Cooling-Off Period
Take a short break from gambling by activating a cooling-off period of 24 hours, 48 hours, or up to 7 days. During this time your account remains open but betting and deposit functions are temporarily suspended. This is ideal when you feel you need a brief pause.
Self-Exclusion
Request a formal self-exclusion to close your aq22 account for a defined period — 30 days, 90 days, 6 months or permanently. During self-exclusion you will not receive any promotional communications. Contact our support team to activate this option at any time.
Loss Limits
Set a cap on the maximum amount you are willing to lose in a day, week or month. When your loss limit is reached, your account is automatically restricted from further wagering for the remainder of that period, protecting your bankroll and your peace of mind.
Reality Check Reminders
Enable periodic on-screen notifications that show how long you have been playing and how much you have wagered in the current session. Reality checks are a gentle prompt to pause, reassess and decide whether to continue playing or take a break.
How aq22 Upholds Responsible Gaming Standards
Beyond the tools we offer players, aq22 has made firm operational commitments to ensure responsible gaming is embedded in every aspect of the platform.
Strict Age Verification
Every new aq22 account is subject to KYC (Know Your Customer) age verification. Players must be 21 years or older. Accounts that fail age verification are closed and deposits are returned without exception.
Staff Training and Awareness
All aq22 customer support agents undergo regular responsible gaming training. They are equipped to identify behavioural indicators of problem gambling and are trained to approach those conversations with sensitivity and care.
No Predatory Bonus Targeting
aq22 does not send promotional bonus offers to players who are on a cooling-off period, in self-exclusion, or who have shown indicators of problem gambling behaviour. Our marketing practices are reviewed regularly against responsible gaming guidelines.
Transparent Terms and Fair Play
All bonus terms, wagering requirements and game rules are published clearly on aq22. We do not bury important conditions in small print. Fair play and transparency are non-negotiable standards on this platform.
Proactive Player Monitoring
aq22 uses internal monitoring to identify accounts that display patterns associated with problem gambling — such as rapid loss-chasing, dramatic session length increases, or repeated failed self-exclusion bypass attempts. Flagged accounts are reviewed by our responsible gaming team.
Warning Signs of Problem Gambling
- Betting more money than you originally planned or can afford to lose
- Chasing losses by placing bigger bets to try to win back money
- Feeling irritable, anxious or restless when you are not gambling
- Lying to family members or friends about how much you gamble
- Neglecting work, studies or personal responsibilities because of gambling
- Borrowing money or selling possessions to fund gambling
- Gambling to escape stress, boredom or emotional difficulties
- Spending large amounts of time thinking about gambling when not playing
- Repeatedly trying to cut down on gambling but finding it difficult to stop
Quick Self-Assessment
If you recognise any of the warning signs above, take a moment to honestly answer these questions. This is not a clinical test — it is a personal reflection tool to help you assess your relationship with gambling.
Have you ever felt the need to bet with more money to get the same level of excitement?
Have you tried to stop or reduce your gambling and found it difficult?
Has gambling ever caused financial stress or difficulties for you or your family?
Do you gamble to cope with stress, anxiety, loneliness or other emotional difficulties?
If you answered "Often" or "Sometimes" to any of the above, we encourage you to use our self-exclusion or cooling-off tools, or contact our support team at [email protected]. Seeking help is a sign of strength, not weakness.
How to Activate Each Responsible Gaming Tool
All responsible gaming tools on aq22 are accessible without contacting support. Here is how to find and activate each one inside your account.
To set a deposit limit on your aq22 account: log in and navigate to Account Settings → Responsible Gaming → Deposit Limits. Choose a daily, weekly or monthly limit and enter your desired maximum amount in BDT (৳). Confirm the limit and it takes effect immediately. Reducing a limit applies instantly. Increasing a limit requires a mandatory 24-hour cooling-off period before the higher limit becomes active, giving you time to reconsider.
Session time limits are found under Account Settings → Responsible Gaming → Session Limits. Set a maximum session duration in minutes or hours. When the limit is reached, aq22 will display an on-screen notification. You can choose to receive a warning only, or to be automatically logged out when the session time expires. We recommend the automatic log-out option for stronger protection.
Go to Account Settings → Responsible Gaming → Cooling-Off Period. Select a break duration: 24 hours, 48 hours, 7 days, or a custom period up to 42 days. Once confirmed, your account will be restricted from deposits and wagering for the entire duration. The cooling-off period cannot be cancelled early — this is an intentional feature to ensure the break is effective. Your account remains open for withdrawals during this time.
Self-exclusion is our strongest player protection tool. To request it, go to Account Settings → Responsible Gaming → Self-Exclusion, or contact our support team directly at [email protected]. Choose an exclusion period: 30 days, 90 days, 6 months, 1 year, or permanent exclusion. During self-exclusion, your account is fully suspended, all promotional communication stops immediately, and you cannot create a new account. Permanent self-exclusion cannot be reversed. For temporary exclusions, re-activation is subject to a mandatory review period after the exclusion ends.
Loss limits are accessible via Account Settings → Responsible Gaming → Loss Limits. Enter the maximum amount in BDT (৳) you are comfortable losing in a given period (daily, weekly or monthly). Once your net losses reach that threshold, further wagers are blocked until the period resets. Like deposit limits, reductions take effect immediately while increases require a 24-hour waiting period.
Reality checks are enabled from Account Settings → Responsible Gaming → Reality Checks. Set the frequency — every 15, 30, 45 or 60 minutes — and aq22 will display a brief overlay showing your session duration and total wagered amount. The overlay requires a deliberate click to dismiss, ensuring you actually see and acknowledge it before continuing. Reality checks work across all game types including live casino, slots, sports betting and cricket wagering.
Need Immediate Help?
If you are struggling with your gambling and need to speak with someone right now, our support team is available around the clock. Email us and we will respond as quickly as possible.
Email address above is plain text only — not a clickable link. Copy it manually and send us an email from your preferred email client.
Tips for Keeping Gambling Fun and Safe
Whether you are new to aq22 or a long-time player, these practical habits will help you maintain a healthy relationship with gambling.
Set a Budget Before You Play
Decide on a fixed entertainment budget before opening the aq22 platform. Treat this amount the same way you would a cinema ticket or a dinner out — it is the cost of your entertainment, and you should be comfortable losing it entirely.
Take Regular Breaks
Gambling for long uninterrupted sessions can impair your judgement and make it harder to make rational decisions. Step away regularly — even five minutes away from the screen can reset your perspective and help you play more mindfully.
Never Chase Losses
One of the most common traps in gambling is the urge to keep playing after a loss to try to win the money back. This almost always leads to larger losses. Accept that losses are part of the game and walk away when you reach your limit.
Do Not Gamble Under Stress
Gambling while emotionally stressed, tired, or upset significantly increases the risk of impulsive decisions and problem behaviour. aq22 should be an enjoyable activity — if you are not in a positive headspace, consider coming back another time.
Talk to Someone You Trust
If you feel that gambling is getting out of hand, talking to a trusted friend or family member can be an important first step. Opening up about a gambling concern is never easy, but the relief of sharing the burden often makes it much easier to take action.
Track Your Play History
Review your aq22 account transaction history and game session records regularly. Seeing the real numbers — deposits, total wagered, wins and losses — gives you an accurate picture of your gambling activity and can be a powerful motivator to stay within limits.
Play Responsibly with aq22
aq22 is committed to your wellbeing. Explore our platform, review the FAQ, or visit the casino — always within the limits you set for yourself.